Train delayed or cancelled? Get your money back.
File your passenger-rights claim for RMV and VIAS in ~3 minutes instead of printing, handwriting and scanning. Guided form, filled official PDF, ready to send by email or post.
- Free & no account
- Data stays in your browser
- Official RMV form
What you are entitled to
25 %
of the fare from 60 minutes delay at your destination
50 %
of the fare from 120 minutes delay
€120
taxi reimbursement when the last train of the day is cancelled or you arrive at night
How it works
- 1
Describe your case
Delay, cancellation or taxi costs? The assistant only asks what is relevant to your case and tells you immediately what you can likely claim.
- 2
Enter your details
Journey data, proof (ticket screenshot, taxi receipt), bank details — with plausibility and IBAN checks so nothing gets rejected.
- 3
Send the PDF
You get the completed, signed official form with all attachments as a single PDF — pre-addressed for email or post.
Privacy built in
The claim is generated entirely in your browser. Name, address, IBAN and proof files never leave your device and are neither stored nor read by us.
New · AI-enabled
Your AI assistant can file this too
FairFahrt isn't just for humans: chatbots and AI agents assess claims and generate applications through open, documented interfaces — no sign-up, no tracking.
MCP for chatbots
Three tools via the Model Context Protocol: check eligibility, prefill the claim, generate the PDF — straight from Claude, ChatGPT & co.
check_eligibilitycreate_prefill_linkgenerate_claim_pdf
JSON in, official PDF out
One POST to /api/claim returns the completed official form — stateless, nothing is stored. OpenAPI spec included.
POST /api/claim → antrag.pdf
Machine-readable from the ground up
llms.txt with every rule, deadline and how-to, plus structured data on every page — so AI search and assistants answer correctly instead of guessing.
GET /llms.txt
The recommended flow: AI prefills, the human decides
- 1Your AI assistant prefills the claim and hands you a link
- 2You review the details and sign in your browser
- 3Send by email or post — the data lives in the URL fragment and never reaches our server
Transport associations & rail operators: this is how simple passenger-rights service can be today. FairFahrt is independent — and happy to show what's possible.
Guides to your rights
RMV compensation for cancelled or delayed trains: how to claim online
25 % from 60 minutes, 50 % from 120 minutes — step by step to a completed claim.
Train cancelled: when does the railway pay for your taxi? (up to €120)
Last train of the day gone or arriving at night? Taxi reimbursable up to €120.
VIAS delay: claim your refund & compensation online
RB10 & co. delayed? How to submit your claim to VIAS directly by email.
Frequently asked questions
When do I get money back for a train delay?
Under EU Regulation 2021/782 you are entitled to 25 % of the fare from 60 minutes delay at your destination, and 50 % from 120 minutes. This applies to regional rail (S-Bahn, RB, RE) — not to metro, tram or bus. Amounts under €4 are not paid out.
The last train of the day was cancelled — who pays my taxi?
If the last scheduled train of the day is cancelled and you cannot reach your destination before midnight, the operator reimburses taxi costs up to €120. The same applies if your scheduled arrival is between 0:00 and 5:00 and a delay of at least 60 minutes is expected. Private car costs (mileage) are not reimbursed.
How do I claim passenger rights with RMV or VIAS?
RMV tickets are processed via the official form "Antrag auf Entschädigung/Erstattung": completed and signed, sent to RMV Servicegesellschaft (Postfach 11 15 42, 60050 Frankfurt). VIAS cases go by email to service@vias-online.eu. This tool fills exactly that form digitally for you.
What proof do I need?
The original ticket, or for HandyTicket the single/collective receipt (screenshot/PDF from the app); for eTickets the chip card number plus receipt. For taxi, hotel or IC/ICE tickets additionally the original receipts.
How long do I have to file?
Filing within 3 months is recommended; the hard limit is one year after the ticket's validity ends.
Is this tool official RMV software?
No. FairFahrt is an independent, free tool and is not affiliated with RMV, VIAS or any other transport operator. It produces the official claim form, which you submit yourself in your own name.
Does this also work for other networks like RNV/VRN?
EU rail passenger rights apply nationwide to railway services — including operators in the VRN (Rhine-Neckar) area. This tool currently produces the RMV/VIAS form; for other networks use the generated PDF as a template or the form at fahrgastrechte.info. More networks are planned.