VIAS delay: claim your refund & compensation online
Your rights on VIAS trains
VIAS operates, among others, the Rheingau line (RB10) and the Odenwald railway within the RMV area. As railway services they carry full EU passenger rights: 25 % compensation from 60 minutes delay at the destination, 50 % from 120 minutes, a full refund if the journey became pointless, and taxi costs up to €120 when the last train of the day is cancelled.
The advantage: VIAS accepts email
Unlike the postal RMV route, VIAS cases can be submitted directly by email to service@vias-online.eu — with the completed, signed form and proof attached. That is exactly what this assistant is built for: it produces a single PDF with the claim, ticket proof and receipts, and opens a pre-filled email.
What proof does VIAS need?
For HandyTicket the single or collective receipt (screenshot or PDF from the app), for paper tickets the original or a clearly legible copy, for eTickets the chip card number plus receipt. For taxi or accommodation always include the receipt.